We ask that you read this privacy policy carefully as it contains important information on:
1. Who we are
2. Our service
3. How we collect and use your personal information
4. Our legal basis for processing your personal information
5. Cookies and similar technologies
6. Marketing
7. Your rights
8. Keeping your personal information secure
9. How to complain
10. Changes to this privacy policy
11. How to contact us
We are Simplycook Limited, a company registered in England and Wales (company number 09364895), trading as SimplyCook.com.
We collect, use, and are responsible for certain personal information about you. In so doing we are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union (EU), and we are responsible as 'controller' of that personal information for the purposes of those laws.
This privacy policy relates to your use of our website, www.simplycook.com, and our mobile applications available in the App Store and Google Play.
We may link to other websites owned and operated by trusted third parties to make additional products and services available to you. These third-party websites may also gather information about you in accordance with their own privacy policies and you should consult their privacy policies as needed.
We collect personal information about you when you access our service, register with us, contact us, send us feedback, purchase products or services, post material, complete customer surveys, or participate in competitions.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see 'Cookies' below).
The personal information we collect about you depends on the particular activities carried out through our website. This information includes:
- your name, address, contact, and login details
- payment details
- details of any feedback you give us via phone, email, post, or social media
- information about the services we provide to you, such as food preferences
We use this personal information to:
- create and manage your account with us
- provide goods and services to you
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
- send direct marketing to you
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information — the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
| When information is collected | What information we collect | How and why we use your information |
|---|---|---|
| When you register with us | Your name and email address | We ask for this to open and maintain your account. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: ‐ you close your account with us ‐ we close your account |
| When you place an order with us | Your payment card information | We ask for this to charge you for the goods you have purchased. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: ‐ you close your account with us ‐ we close your account |
| When you place an order with us | Your billing (and shipping) address | We ask for this to send you the goods you have purchased. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: ‐ you close your account with us ‐ we close your account |
| When you place an order with us | Information about the services we provide to you, such as food preferences | We ask for this to send you the goods you have purchased. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: ‐ you close your account with us ‐ we close your account |
| When provide feedback to us or send an enquiry to us | Your name, contact details, details of any feedback you give us via phone, email, post, or social media | We collect this personal information when you provide feedback to us. We rely on legitimate interests as the lawful basis for collecting an using your personal information to enable us to respond to your feedback or enquiry if necessary. We will keep this information for as long as necessary. After we have responded to you, feedback will be anonymised and we will use it to help improve our services. |
Details about how we use your personal information for direct marketing is set out below.
Who we share your personal information with
We routinely share your name, email address, billing/delivery address and account activity with trusted third party services. This data sharing enables us to provide customer support, process payments, supply goods and services to you, and improve the services and products we offer to you. Some of those third party recipients may be based outside the European Economic Area or process your personal information outside of the European Economic Area. We will share personal information with law enforcement or other authorities if required by applicable law.
Our Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a full list of the providers processing your Personal Data.
Marketing partners. We may pseudonymise your data through a technique called "hashing". We may use pseudonymised data with our partners (such as Facebook), this allows us to measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media). This also ensures that as an existing customer you are not included in marketing campaigns designed to attract new customers.
International transfers of your information
EU data protection rules apply to the European Economic Area (EEA), which includes all EU countries and non-EU countries Iceland, Liechtenstein and Norway.
We will not transfer your personal data outside of the EEA and will not transfer your personal data to any organisation that would process your personal data outside the EEA unless there has been an adequacy decision made by European Commission that there is an adequate level of protection for personal data transferred in the relevant country or there is a suitable safeguard in place, such as standard contractual clauses or the EU-US Privacy Shield framework.
If you would like to obtain a copy of the safeguards we have in place for the transfer of personal information outside of the EEA please contact hello@simplycook.com
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone, tablet) when you use our website. We use cookies to help us recognise you and your device and record information about your preferences or past actions.
For further information on our use of cookies, please see our Cookie Policy.
For general information on cookies, please visit www.allaboutcookies.org.
We would like to send you information about products, services, competitions, and special offers which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS), or automated call.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
- contacting us at hello@simplycook.com
- using the 'unsubscribe' link in emails or 'STOP' number in texts
It may take up to 5 working days for this to be completed.
For more information on your rights in relation to marketing, please see the Your Rights page.
Under the GDPR you have a number of important rights free of charge. Please see the Your Rights page for details of these rights and information on how to exercise them.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk or telephone: 0303 123 1113.
This privacy policy was published on 23rd May 2018 and last updated on 15th November 2023.
We may change this privacy policy from time to time, when this is a significant change affecting you we will inform you via email to your registered address.
If you have any questions about this privacy notice or the information we hold about you, please send an email to hello@simplycook.com or write to SimplyCook, Unit D, Discovery House, Juniper Drive, London, SW18 1UY.